Operating Policies & Procedures Manual  
This is an easy-to-use manual complete with customizable medical office policies and procedures designed for immediate use by practice administrators and managers. From disaster planning, disruptive physicians, on-call management and patient flow to claims rejections and Internet security, every practice needs well-defined and painless-to-implement medical office policies and procedures. It’s easy when you use this handy reference tool.

Covering more than 100 of today’s most pressing events, this manual helps practice administrators and managers set procedures and policies for managing operational, financial and risk issues, as well as personnel, disaster planning and exposure control.

Chapters include:

• Personnel
• Scheduling
• Billing
• Medical records and transcription
• Clinical care
• Compliance and risk managemen
• Information systems
• Financial management
• Materials management
• And much, much more!

Includes CD with sample forms, policies and procedures you can use to customize, print and put into action immediately.